FAQ

Payment Methods at MilleVita

Shopping with Sanozi Natural is both convenient and secure. We offer a range of payment options to cater to your needs. Here are the payment methods we currently accept:

1. Credit & Debit Cards:

   • Visa
   • MasterCard
   • American Express

2. Digital Payments:

   • PayPal

Please ensure that your billing information matches what your bank or credit card provider has on file. Incorrect information may lead to delays in processing your order.

If you have any concerns or questions regarding payments or run into any issues during the checkout process, please reach out to our customer service team at info@sanozinaturals.com.au. We're here to assist you every step of the way!

Instalment Payment Options at Sanozi Natural

Looking for more flexible payment options? We've got you covered! At Sanozi Natural, we understand the need for convenience and flexibility when making purchases. That's why we offer an instalment payment option through:

PayPal's "Pay in 4" Option:

• With "Pay in 4", you can easily split your purchase into four equal, interest-free payments.
• These payments are scheduled every two weeks, making it manageable and predictable.
• When selecting this option, you'll be redirected to PayPal to complete your purchase. Simply follow the prompts to set up your payment plan.

Benefits of Using "Pay in 4":

• Interest-Free: There's no additional cost if you pay on time.
• No Signup Fee: Setting up "Pay in 4" is completely free.
• Secure & Easy: Rely on PayPal's trusted and user-friendly system.

When using "Pay in 4", ensure you're aware of the payment schedule and have adequate funds in your account to cover each instalment. This will prevent any potential late fees or disruptions to your payment plan. For more information please visit: PayPal

If you have any further questions regarding our instalment payment options or need assistance during the checkout process, feel free to contact our customer service team at info@sanozinaturals.com.au. We're here to ensure you have a seamless shopping experience!

Absolutely! We deeply value our loyal customers and are excited to offer you an opportunity to stay connected with Sanozi Natural. By becoming a Essence Member, you'll receive regular updates, exclusive offers, and insider wellness tips directly in your inbox. It's a fantastic way to stay informed about our latest products, promotions, and health-related news. Registration is easy and brings a wealth of benefits to your wellness journey. Don't miss out on this chance to stay closely engaged with Sanozi Natural – REGISTER NOW and start enjoying these exclusive updates and offers.

We understand that technical glitches can occasionally disrupt a smooth shopping experience. If you're facing challenges processing your order on our website, don't worry - we're here to help!

Please reach out to us in any of the following ways:

• Email: Drop us a line at info@sanozinaturals.com.au with details of the issue you're facing, and we'll get back to you promptly.

• Phone: Prefer to speak directly? Call us at +61 403 063 536, and our friendly customer service team will guide you through the ordering process.

Your satisfaction is our top priority, and we're always here to ensure you have a seamless shopping experience with Sanozi Natural.

Awaiting Your MilleVita Order? We're Here to Help.

Experiencing Delays?
We sincerely apologize for any inconvenience caused by the delay in receiving your order. Rest assured, our team is dedicated to ensuring you get your products as soon as possible.

Stay Informed:
You'll be kept updated every step of the way. From processing and packing to dispatch, we aim to keep you in the loop.

Haven't Received Your Order Yet?
If the expected delivery time has passed and you've received a notification saying your order is en route, but it still hasn't arrived, please don't worry!

Reach Out To Us:
Simply contact us via email at info@sanozinaturals.com.au, and our dedicated customer service team will be on hand to assist and provide solutions.

At Sanozi Natural, our utmost priority is to ensure that every product reaches you in perfect condition. We meticulously pack and ship each item, keeping its safety and integrity in mind.

However, we recognize that unforeseen circumstances can sometimes result in items getting damaged during transit. If you are unfortunate enough to receive a damaged item, we sincerely apologize for any inconvenience this may cause.

For guidance on how to proceed and understand your options, please refer to ourRefund Policy. Our dedicated team is always here to support and assist you throughout the resolution process.

We apologize for any inconvenience caused. If you've received your order and found items missing, please contact us immediately.

Email us at a href="mailto:info@sanozinaturals.com.au">info@sanozinaturals.com.au with your order number and details of the missing items. Our team will swiftly address the issue and ensure that you receive the items you ordered.

At Sanozi Natural, we're committed to ensuring a seamless shopping experience, and we appreciate your patience and understanding in such instances.

Forgot Your Password? Let's Get That Sorted!

It happens to the best of us. To reset your password:

1. Go to the Sign-In Page: Navigate to the sign-in page on the Sanozi Natural website.
2. Click on 'Forgot Your Password': This link is usually located below the password entry field.
3. Enter Your Email Address: Make sure to use the email address associated with your Sanozi Natural account.
4. Check Your Email: We will send you a link to reset your password. Click on the link and follow the prompts to create a new password. sign-in.
5. Log In With Your New Password: Once you've reset your password, you can use it to sign in to your Sanozi Natural account.

If you encounter any issues or need further assistance, please don't hesitate to contact us at info@sanozinaturals.com.au. We're here to help!

You will be asked to enter your email address, a link will be sent via email asking you to reset your password for your Sanozi Natural account.

Do I Need an Account to Shop at Sanozi Natural?

You have the flexibility of choice when shopping with us!

1. Regular Purchases:

   • No account required! Feel free to shop and check out as a guest for most products.
   • However, if you don't want to miss out on exclusive offers and promotions reserved only for our registered customers, creating an account is the way to go.

2. Purchasing Practitioner Products:

   • An account is a must. As per the TGA guidelines, purchasing practitioner products online has specific legal requirements.
   • You will need to create an account, upload a script to your customer dashboard, and wait for verification.
   • Once verified, you can view and purchase from our practitioner product range with ease.

Registering an account with us is simple, and it provides a more personalized shopping experience, with quicker checkouts, order history access, and more. Click here to start your registration.

Stay Updated with Sanozi Natural!

Want to be the first to know about our latest brands, exciting product launches, and exclusive online offers? Subscribe to our newsletter and never miss out!

Through Your Customer Dashboard:

1. Log in to your MilleVita account.
2. Navigate to 'Account Overview'.
3. Opt-in for the newsletter subscription.

Quick Subscribe via Website:

1. Head to the bottom (footer) of the MilleVita website.
2. Spot the option to input your email for our newsletter.
3. Type in your email and click 'Subscribe'.

Voilà! You're all set. Await exciting updates in your inbox soon!

Welcome to our Email and Security FAQ page. This section is dedicated to answering your questions about how we safeguard your email communications and protect against security threats.

FAQs

1. What measures do we take to ensure email security?

• Answer: We employ several security measures, including encryption, authentication protocols like SPF (Sender Policy Framework), DKIM (DomainKeys Identified Mail), and regular security audits to protect our email communications. These technologies ensure that our emails are secure and authentic.

2. Why is email security important?

• Answer: Email security is crucial to protect sensitive information from unauthorized access, prevent data breaches, and safeguard against phishing and other types of cyberattacks that can compromise your personal information.

3. How can I identify a secure email?

• Answer: A secure email typically comes from a verified sender, includes encrypted content (where applicable), and does not ask for personal information directly via email. Be cautious of emails with suspicious links or requests for sensitive information.

4. What should I do if I receive a suspicious email?

• Answer: Do not click on any links or download attachments from suspicious emails. Report the email to our support team, and delete it from your inbox. Always verify the sender if you're uncertain about the legitimacy of an email.

5. How do you handle my personal information in emails?

• Answer: We are committed to protecting your privacy. Personal information sent via email is handled with strict confidentiality and in compliance with data protection laws. We ensure that sensitive data is transmitted securely.

6. What is phishing, and how can I avoid it?

• Answer: Phishing is a type of cyberattack where attackers disguise themselves as a trustworthy entity in an email. To avoid phishing, never share personal information through email, verify the sender's identity, and be cautious of emails prompting urgent action.

7. Are there additional resources for learning about email security?

• Answer: Yes, there are many resources available for those interested in learning more about email security. Websites like CISA.gov, StaySafeOnline.org, and the Australian Government's Stay Smart Online offer valuable information.

Conclusion

Your security is our top priority. We continuously strive to implement robust email security measures. If you have any more questions or need assistance, please feel free to contact us.

Contact Information

For further queries, please reach out to us at [email].

Additional Resources

• Cybersecurity & Infrastructure Security Agency (USA)
• National Cyber Security Alliance - StaySafeOnline (USA)
• Federal Trade Commission - Consumer Information on Spam (USA)
• Stay Smart Online (Australia)- An Australian Government initiative offering a wide range of information and resources to help individuals and businesses protect themselves online.
• Australian Cyber Security Centre (ACSC)- The ACSC provides advice and information about how to protect yourself online and responds to cyber security threats.
• Office of the Australian Information Commissioner (OAIC) - Privacy for Individuals- Offers resources and guidance on how personal information is protected under Australian law, including email and online communications.
• Scamwatch (Australia)- A site run by the Australian Competition and Consumer Commission (ACCC), providing information to consumers and small businesses about how to recognize, avoid and report scams.

Finding Product Ingredients at Sanozi Natural

At Sanozi Natural, we believe in transparency and providing our customers with all the necessary details about our products. Here's how you can find ingredient information:

1. Product Packaging & Labels:

   • Every product we offer has its ingredients clearly mentioned on its packaging and labels.

2. On Our Website:

   • Navigate to the product you're interested in.
   • On the product detail page, you'll find a section dedicated to ingredients, providing you with a comprehensive list.

1. Practitioner Products:

   • Note: If you're looking for ingredients of practitioner-exclusive products, there are additional steps to access this information. Due to regulatory guidelines, ingredients for these specific products are restricted. To view them:

     1. Create an account with us.
     2. Upload your practitioner's script.
     3. Once verified, you'll gain access to view and purchase products from this category, and all ingredients will be visible.

     Not sure how?Find out more here.

If you have any further questions or if there's a specific product you're curious about, please don't hesitate to contact our customer service team at info@sanozinaturals.com.au. We're here to assist you!

Dosage Guidance at Sanozi Natural

When it comes to consuming health and wellness products, it's essential to ensure you're taking the right amount for maximum benefit and safety. Here's how to determine the correct dosage:

1. Read the Label:

   • Every product has specific directions for use mentioned on its label. Always refer to these instructions to know the recommended dosage.

2. Consult a Health Professional:

   • If you notice that symptoms persist, worsen, or change unexpectedly after starting a product, it's vital to consult with a health professional. They can provide guidance tailored to your unique needs and situation.

3. Balanced Diet Consideration:

   • Remember, while vitamin and mineral supplements can offer various health benefits, they are not a replacement for a balanced diet. Ensure you maintain a nutritious and diverse diet for overall well-being.

Safety and your health are our top priorities. If you're ever in doubt about how much of a product to take or if you have other related questions, please reach out to our team at info@sanozinaturals.com.au, or consult with your healthcare provider.

Who qualifies as a healthcare professional that can provide a script?

According to the Therapeutic Goods Administration (TGA), the following healthcare professionals are recognised and qualified to provide a script:

1. Mainstream Healthcare Practitioners:

   • Medical practitioners
   • Psychologists
   • Dentists
   • Pharmacists
   • Optometrists
   • Chiropractors
   • Physiotherapists
   • Nurses
   • Midwives
   • Dental hygienists
   • Dental prosthetists
   • Dental therapists
   • Osteopaths

2. Alternative Healthcare Practitioners registered under a law of a State or Territory:

   • Herbalists
   • Homoeopathic practitioners
   • Naturopaths
   • Nutritionists
   • Practitioners of traditional Chinese medicine
   • Podiatrists

What is a Practitioner Only product?

Practitioner Only products are specially formulated natural medicines distinguished by their high potency and the quality of ingredients used. These products stand out for their enhanced absorption rates and elevated effectiveness compared to regular over-the-counter supplements. Some key points about Practitioner Only products are:

1. Registration and Listing: Every Practitioner Only product is either listed or registered with the Australian Register of Therapeutic Goods.

2. Scientific Backing: These products are backed by extensive research, ensuring their effectiveness. Moreover, they undergo rigorous testing to guarantee safety for consumers.

3. TGA Regulation: The sale and distribution of Practitioner Only products are regulated by the Therapeutic Goods Administration (TGA) to ensure they adhere to the highest quality and safety standards.

Due to these stringent regulations and the specialized nature of these products, they are set apart from common supplements available in the market.

Q1: What are practitioner-grade vitamins and retail vitamins? A1: Practitioner-grade vitamins are supplements often marketed as higher quality, offering increased potency and purity. Retail vitamins are more commonly found in stores and may vary in quality and composition.

Q2: What distinguishes practitioner-grade vitamins from retail vitamins? A2: Practitioner-grade vitamins tend to have higher concentrations of active ingredients, may undergo more rigorous testing, and are often formulated based on clinical research. Retail vitamins are generally mass-produced and more readily available.

Q3: Why is there a cost difference between the two types? A3: The cost difference arises from several factors:

• Ingredients: Practitioner-grade vitamins may use superior or more bioavailable ingredients.
• Formulation: Formulating vitamins with higher concentrations of active compounds increases costs.
• Quality Control: Extensive testing for purity and potency adds to manufacturing expenses.
• Research: Practitioner-grade vitamins often incorporate the latest scientific findings, which can increase development costs.
• Regulation: Stricter quality control standards in manufacturing practitioner-grade vitamins can raise costs.

Q4: Are practitioner-grade vitamins worth the higher cost? A4: It depends on individual needs and preferences. If you require specific dosages or have health conditions, practitioner-grade vitamins might be more suitable. However, consulting a healthcare professional is advised before making a decision.

Q5: Are retail vitamins less effective than practitioner-grade vitamins? A5: Not necessarily. Retail vitamins can still be effective, but practitioner-grade vitamins may provide more accurate dosing and higher-quality ingredients, potentially leading to better results in some cases.

Q6: Are practitioner-grade vitamins regulated? A6: The term "practitioner-grade" isn't regulated, so it's essential to research brands and verify their claims. Look for third-party testing and quality certifications.

Q7: Can I trust retail vitamins? A7: Many retail vitamins are produced by reputable manufacturers and can be effective. Research the brand's reputation, look for quality certifications, and consult healthcare professionals if unsure.

Q8: Should I consult a healthcare professional before choosing vitamins? A8: Yes, consulting a healthcare provider is recommended before starting any new supplement regimen. They can help you make informed choices based on your health needs.

Remember, the information in this FAQ is for general guidance. Always consult with healthcare professionals and do thorough research when considering any dietary supplements.

To purchase Practitioner products online, adherence to specific regulations is mandatory:

1. Consultation Requirement: As per the Australian Therapeutic Goods Act (1989) and Therapeutic Goods Regulation (1990), Section 42AA, Practitioner products can be dispensed only after a consultation with a registered Practitioner. This consultation will provide you with a script for the desired product.

Practitioner Ranges at MilleVita:

We are proud to offer a comprehensive selection of Practitioner Only brands, ensuring high-quality, TGA approved products for our valued customers. Our range includes:

• BioCeuticals
• Eagle
• MediHerb
• Metagenics
• Orthoplex White
• Orthoplex Green
• BioCeuticals Clinical
• Bio-Practica
• Bioclinic Naturals
• Activated Probiotics
• Specreumceuticals
• Interclinical
• RN Labs
• Eagle Clinical
• Swisse Ultra
• Blackmores Professional

All brands we carry have been approved by the Therapeutic Goods Administration (TGA) for their quality and efficacy.

This is in line with the Therapeutic Goods Administration (TGA) regulations to ensure that Practitioner products are accessed and used appropriately under the guidance of qualified healthcare professionals. These measures are taken to safeguard the health and wellbeing of consumers and ensure they are provided with suitable products for their specific health needs.

By requiring an authorised script and an account, we can ensure that consumers are obtaining products that are appropriate for their individual health circumstances. It also ensures that users are adequately informed about the potential risks and benefits of the product, as well as its correct usage, dosage, and potential interactions with other treatments.

Furthermore, not displaying the pricing ensures that the decision to use a Practitioner product is based on health needs and advice rather than price-driven factors. It upholds the integrity and therapeutic intent of these specialised products.

Absolutely, we're here to help! If you have any questions about our products, their benefits, or if you're unsure about what you're looking for, don't hesitate to contact us. You can reach out to us at info@sanozinaturals.com.au, and our dedicated team will be more than happy to provide you with the information and guidance you need. Your wellness journey is important to us, and we're here to support you every step of the way.

Your well-being is important to us, and we strive to provide a comprehensive range of products to meet your needs.

If you notice that we carry a particular brand but not a specific item from their range, or even if we don't stock a brand you're interested in, don't fret! Reach out to us at info@sanozinaturals.com.au with your request.

We're dedicated to sourcing products for our valued customers, and we'll do our utmost to process and ship your desired product to you swiftly.

Please note: All products we stock or source must adhere to the Australian Consumer Law and TGA regulations to ensure your safety and compliance.

Your health journey is our priority, and we're here to assist you every step of the way!

Share our passion for lifelong wellness? Think our customers might be missing out on the unique benefits of your brand?

At MilleVita, our mission revolves around providing the finest natural, certified organic, plant-based, vegan, and cruelty-free products to our discerning clientele.

If you believe your brand aligns with our values and can add a new dimension to our offerings, we would love to hear from you! We are always eager to collaborate with brands that aim to make a positive impact on health and well-being.

Please reach out to us at info@sanozinaturals.com.au, and a dedicated member of our team will promptly get in touch to explore potential synergies.

Together, let's make health and well-being achievable and enjoyable for everyone!

We're here to accommodate your needs! If you're looking to place an order that exceeds the quantity we currently have in stock online, we've got you covered.

Kindly send us an email at info@sanozinaturals.com.au detailing your order request. Our team will work diligently to source the required number of items for you and ensure your order is dispatched as promptly as possible.

Please note: All bulk purchases must adhere to the Australian Consumer Law to ensure fair trading and consumer protection.

Your wellness needs are paramount to us at Sanozi Naturals, and we're committed to serving you in the best way possible!

Answer: Absolutely! Sanozi Natural is delighted to offer customizable bundles to cater to your unique health and wellness needs.

Contact Information: Simply reach out to us through our 'Contact Us' page for your bundle inquiries.

Response Time: We pride ourselves on our responsiveness and aim to get back to you within the hour.

Product Limitations: While we strive to accommodate a wide range of products, please note that certain items, such as prescription medicine or already discounted products, cannot be bundled.

Discount Details: The specific discount for your bundle will be calculated once the product selection is finalized.

Return Policy: It's important to note that bundle items are sold as-is and cannot be returned or exchanged. However, we offer store credit in certain situations.

Customization Options: Each product in your bundle will be carefully wrapped in bubble wrap and placed in recyclable boxes filled with foam peanuts for secure shipping.

At Sanozi Natural, we are committed to sustainability and minimizing our environmental impact. Our approach includes using recyclable materials for packaging, such as bubble wrap and foam peanuts, to ensure product safety while being eco-friendly. We continuously strive to improve our practices in line with environmental standards and are dedicated to implementing eco-conscious measures in all aspects of our business. Our partnership with responsible suppliers and commitment to reducing our carbon footprint reflects our dedication to a healthier planet.

Examples of Popular Bundles: We offer a variety of bundles including sleep, gut health, arthritis, fertility, men's health, and women's health, among others. You have the freedom to create any bundle you desire with MilleVita products.

BEAUTY SLEEP BUNDLE

FAMILY BUNDLE

CHILDREN'S BUNDLE

Stock Availability: Please be aware that our bundles are subject to stock availability. In case a product is out of stock, we will promptly inform you and suggest alternatives or wait for restocking. Once a bundle is processed, it cannot be cancelled or refunded, but we do offer store credit as mentioned.

Shipping Information:Sanozi Natural is committed to dispatching your order swiftly and with the utmost care. We partner with Australia Post to deliver all our parcels.

Payment Options: For your convenience, we accept various payment methods including Credit & Debit Cards (Visa, MasterCard, American Express) and Digital Payments like PayPal.

Disclaimer:

Products from Sanozi Natural are intended for general wellness and should not be seen as medical advice. Results may vary, and we recommend consulting a healthcare professional before using health-related products. Sanozi Natural is not liable for any adverse effects from product use.

Bundles are subject to stock availability and cannot be cancelled, returned, or refunded once processed. Product images and descriptions may differ from actual products. By purchasing, customers agree to these terms and assume responsibility for product use.

Product Label, Dosage, or Packaging Changes:

Q1: Will I receive the same product if the label or packaging has changed?

• A: Yes, you will receive the same product even if the label or packaging has changed. Manufacturers occasionally update labels or packaging for various reasons, but the product's contents and quality remain consistent.

Q2: Why did the product label or packaging change?

• A: Product labels or packaging may change due to improvements, regulatory requirements, or other considerations by the manufacturer. These changes are made to enhance the product or comply with industry standards.

Q3: How will I know if the dosage has changed for a product I've been using?

• A: If there are any changes to the recommended dosage, we will promptly update the product listing on our website with the latest dosage information provided by the manufacturer.

Q4: Can I trust the quality of the product if the packaging has changed?

• A: Absolutely, you can trust the quality of the product even if the packaging has changed. Product changes are made by the manufacturer to enhance the product or meet regulatory requirements, and the product's quality remains consistent.

Q5: Should I be concerned about allergens or ingredients if the product label changes?

• A: No need to be concerned. Any changes to allergens or ingredients will be clearly indicated on the updated product label to ensure your safety and informed decision-making.

Q6: Is there a way to get more information about the changes from the manufacturer?

• A: While we strive to provide you with accurate and updated information, you can also visit the manufacturer's official website or contact their customer support for more details about any changes.

Q7: Can I return a product if the label, dosage, or packaging has changed and I'm not comfortable with it?

• A: We understand your concerns. If you're not comfortable with a product due to changes in label, dosage, or packaging, please contact our customer support. They'll assist you with any necessary information about returns and exchanges.

Q8: How can I verify the new dosage if the label has changed?

• A: The updated dosage information will be reflected on our product listing. If you have any doubts, consult your healthcare professional before use.

Q9: Will there be any price difference if the packaging or label changes?

• A: In general, product label or packaging changes do not affect the product's price. Any price adjustments will be communicated transparently if they occur.

Product Expiry and Shelf Life: If there are changes to the product's shelf life or expiry date due to label or packaging changes, rest assured that we prioritize providing accurate information for your informed choices. Any updates to expiry dates or shelf life will be clearly communicated on the product page. We understand the importance of ensuring the freshness and effectiveness of our products, and we'll ensure that you have all the necessary details to make well-informed decisions about product usage.

Product Updates Notifications: Stay in the know with our product updates! To receive notifications about product updates, label changes, and other important information, you can subscribe to our newsletters. We regularly share insights, news, and updates through our newsletters, ensuring you're always up to date with the latest developments in our product offerings.

Notification of Changes: Your peace of mind is our priority. Any changes to labels, dosages, or packaging will be communicated transparently on the product page. Additionally, if possible, we'll include this information on the product's packaging itself. We believe in keeping you well-informed, so you can trust that any modifications to our products will be clearly highlighted.

Quality Control:At Sanozi Natural, quality control is at the heart of what we do. We're committed to maintaining the highest quality standards for all our products, regardless of any changes in labelling or packaging. Our stringent quality assurance processes ensure that you receive products of the utmost quality and effectiveness, just as you expect from us.

Availability: If a product undergoes changes, you might wonder about its availability. In most cases, the new version of the product will gradually replace the old one. However, we'll ensure that the previous version remains available until stocks last. We want to accommodate your preferences and ensure a smooth transition as we introduce improved versions of our products.

Feedback: Your feedback is invaluable to us. If you notice any discrepancies or have concerns about changes in product labels, dosages, or packaging, please share your thoughts with us. Your input helps us enhance our products and processes, ensuring that we consistently deliver products that meet your expectations.

Feel free to reach out to our customer support team if you have any further questions or concerns. We're here to provide you with the information and support you need to make the best decisions for your wellness journey.

A: Yes, Sanozi Natural ships to most countries worldwide. Here's what you need to know about our international shipping:

• Availability: If your country does not appear in the shopping cart on checkout, please contact us for assistance.

• Shipping Carrier: We use Australia Post for the delivery of all International Orders.

• Shipping Services:

  • Express Post: For faster delivery with tracking and proof of delivery.
  • Standard Post: A more economical option with tracking and proof of delivery.

• Non-Working Days: Please note that we do not ship on public holidays or weekends.

• Order Finalization: Once a parcel is shipped, we are unable to cancel or change delivery instructions or addresses for that order.

• Delivery Responsibility: While we ensure that your order is promptly handed over to Australia Post, we are unable to take responsibility for any delays in delivery once it is picked up by Australia Post.

For any specific queries related to international shipping or if your country is not listed, please reach out to our customer service team for guidance.

A: At Sanozi Natural, we are committed to providing a seamless shopping experience for our global audience. Here's how we handle multiple currencies:

Acceptance of Major Currencies: We accept all major currencies, catering to our customers regardless of their geographic location.

Currency Selection at Checkout:

• Choose Your Currency: During the checkout process, you can select your desired currency from a dropdown menu.
• Automatic Currency Selection: If you prefer, adjust your location settings on our site. It will then automatically select the currency based on your current country.

This approach ensures that you can shop with convenience and ease, no matter where you are in the world. If you have any questions about currency conversion or payment, feel free to contact our customer service team.

A: Vitamin supplements can offer various health benefits, especially when they supplement a diet that may lack certain nutrients. Here are some key points about the effectiveness and benefits of popular supplements:

• Vitamin B12: Essential for keeping nerve and blood cells healthy, Vitamin B12 also aids in the production of DNA and helps prevent anemia.
• Folic Acid: Particularly important for pregnant women, Folic Acid can significantly reduce the risk of birth defects.
• Vitamin D: Known for strengthening bones, Vitamin D is crucial for calcium absorption and overall bone health.
• Calcium: Supports bone health and plays a vital role in other bodily functions like muscle contraction and nerve signalling.
• Vitamins C and E: These antioxidants help prevent cell damage and maintain overall cellular health.
• Fish Oil: Rich in omega-3 fatty acids, fish oil supplements are often taken for heart health.
• Vitamin A and Zinc: Both are important for skin health and vision, with Vitamin A also slowing down vision loss from age-related macular degeneration.

A: In Australia, vitamin supplements are regulated by the Therapeutic Goods Administration (TGA) to ensure their safety and quality. Here are some key aspects of TGA regulation:

1. Classification: Vitamins are regulated as either prescription medicines or complementary medicines based on their composition and dosage. Most vitamins are classified as low-risk complementary medicines.

2. Pre-Market Assessment: The TGA performs a pre-market assessment for complementary vitamins. This includes checking that the product contains only ingredients from a pre-approved list assessed for safety and quality, ensuring the product is manufactured in a certified facility, and requiring the sponsor to hold evidence supporting the product's claims.

3. Permitted Ingredients and Indications: The TGA maintains a list of low-risk ingredients and permissible indications for complementary medicines. These lists classify the category of the medicine and determine the allowable claims for the product.

4. Good Manufacturing Practice (GMP): All medicines in Australia must be manufactured under GMP principles. Australian manufacturers need a GMP license, while overseas manufacturers require GMP clearance certificates.

5. Labelling Requirements: Vitamin supplements must meet specific labelling requirements, including registration details in the Australian Register of Therapeutic Goods (ARTG), ingredient information, intended use, and any necessary warning statements.

6. Advertising and Promotion: The TGA ensures that vitamin supplements are advertised responsibly, providing accurate information to consumers and not making misleading claims.

These regulations help protect consumers by ensuring that vitamin supplements sold in Australia are safe, effective, and accurately labelled.

Disclaimer: This FAQ section is intended to provide general information about the regulation and labelling of vitamin supplements as overseen by the Therapeutic Goods Administration (TGA) in Australia. It is not exhaustive and does not cover all aspects of TGA regulations. This information should not be construed as legal or regulatory advice. For the most accurate and comprehensive information, please refer to the official TGA guidelines or consult with a regulatory professional. Sanozi Natural does not claim to provide official TGA regulatory advice. The information is provided "as is" without any representations or warranties, express or implied.

A: While vitamin supplements can offer health benefits, it's important to be aware of their safety and potential risks. Here are some key considerations:

• Interactions with Medications: Some supplements can interact with prescription or over-the-counter medications. For example, Vitamin K can reduce the effectiveness of blood thinners, and St. John's Wort can interfere with the effectiveness of antidepressants and birth control pills.

• Medical Conditions: Certain supplements might pose risks if you have specific medical conditions. It's essential to consult with a healthcare provider if you have health issues like liver disease or are planning to have surgery.

• Regulatory Aspects: Dietary supplements are regulated differently than prescription drugs. The safety and efficacy of supplements are not always tested with the same rigor as medications, and some products may contain ingredients not listed on the label.

• Vulnerable Populations: Pregnant women, nursing mothers, and children should be cautious with supplements, as some have not been tested for safety in these groups.

• Quality and Purity: The quality and purity of supplements can vary. It's advisable to choose products from reputable manufacturers and to read labels carefully.

• Overuse and Dosage: Taking too much of certain vitamins and minerals can be harmful. It's important to follow recommended dosages and not exceed them.

Remember, supplements should complement, not replace, a balanced diet. It's always best to get nutrients from food sources when possible. Before starting any new supplement, consult with a healthcare provider to ensure it is appropriate for your individual health needs and does not pose any risks based on your personal health history.

A: In Australia, vitamin supplements are regulated by the Therapeutic Goods Administration (TGA) to ensure their safety and quality. Here are some key aspects of TGA regulation:

1. Classification: Vitamins are regulated as either prescription medicines or complementary medicines based on their composition and dosage. Most vitamins are classified as low-risk complementary medicines.

2. Pre-Market Assessment: The TGA performs a pre-market assessment for complementary vitamins. This includes checking that the product contains only ingredients from a pre-approved list assessed for safety and quality, ensuring the product is manufactured in a certified facility, and requiring the sponsor to hold evidence supporting the product's claims.

3. Permitted Ingredients and Indications: The TGA maintains a list of low-risk ingredients and permissible indications for complementary medicines. These lists classify the category of the medicine and determine the allowable claims for the product.

4. Good Manufacturing Practice (GMP): All medicines in Australia must be manufactured under GMP principles. Australian manufacturers need a GMP license, while overseas manufacturers require GMP clearance certificates.

5. Labelling Requirements: Vitamin supplements must meet specific labelling requirements, including registration details in the Australian Register of Therapeutic Goods (ARTG), ingredient information, intended use, and any necessary warning statements.

6. Advertising and Promotion: The TGA ensures that vitamin supplements are advertised responsibly, providing accurate information to consumers and not making misleading claims.

These regulations help protect consumers by ensuring that vitamin supplements sold in Australia are safe, effective, and accurately labelled.

Disclaimer: This FAQ section is intended to provide general information about the regulation and labelling of vitamin supplements as overseen by the Therapeutic Goods Administration (TGA) in Australia. It is not exhaustive and does not cover all aspects of TGA regulations. This information should not be construed as legal or regulatory advice. For the most accurate and comprehensive information, please refer to the official TGA guidelines or consult with a regulatory professional. Sanozi Natural does not claim to provide official TGA regulatory advice. The information is provided "as is" without any representations or warranties, express or implied.

A: Consulting a healthcare provider before taking vitamin supplements is crucial for several reasons:

1. Risk of Interactions with Medications: Supplements can interfere with medications. For example, St. John's Wort can interact with antidepressants, and Vitamin E can affect blood-thinning medications like warfarin, potentially leading to increased bleeding and bruising.

2. Individual Health Conditions: Certain supplements may not be suitable for everyone. For instance, excess iron intake can cause organ damage in individuals with hereditary conditions that cause increased iron absorption.

3. Quality and Composition of Supplements: The quality and ingredients of supplements can vary widely. Some may contain harmful compounds or fillers that are not suitable for everyone, especially those with specific health conditions like celiac disease.

4. Risk of Overconsumption: It's possible to consume toxic levels of certain vitamins and minerals, particularly fat-soluble vitamins like A, D, E, and K.

5. Precautions Before Surgery: Some supplements can increase the risk of bleeding during surgery. Informing healthcare providers about supplement use is critical for surgical planning.

6. Potential Interactions and Reduced Medication Effectiveness: Supplements can interact with medications, potentially making them less effective or causing adverse effects.

7. Accurate Diagnosis of Deficiencies: Self-diagnosing nutrient deficiencies can be inaccurate. Healthcare providers can conduct blood tests to determine the actual nutrient levels and advise on the appropriate supplements, if necessary.

8. Personalized Advice: Healthcare providers can offer personalized advice based on your health history, dietary needs, and current medications, ensuring the safe and effective use of supplements.

In summary, consulting with a healthcare provider helps in making informed decisions about supplement use, tailored to your individual health needs and conditions. This approach minimizes the risk of adverse reactions and ensures the effective and safe use of supplements.

A: Understanding the distinction between obtaining nutrients from dietary supplements and a healthy diet is essential for making informed health choices. Here are some key points:

1. Nutrient Absorption: Nutrients from whole foods are often more easily absorbed by the body compared to those from supplements. Whole foods provide a complex array of nutrients that work synergistically, enhancing their overall health benefits.

2. Health Benefits of Whole Foods: A diet rich in fruits, vegetables, legumes, and lean proteins offers more than just vitamins and minerals. It includes essential fiber, antioxidants, and other phytonutrients that are not present in most supplements. These components are crucial for overall health and can help prevent various diseases.

3. Risks of Over-Supplementation: Excessive consumption of certain vitamins and minerals, especially fat-soluble ones like Vitamins A, D, E, and K, can lead to toxicity. Water-soluble vitamins, while not stored in the body, can still pose risks if excessively consumed.

4. Supplementation Needs: Supplements can be beneficial for specific groups, such as pregnant women who require folic acid, older adults who may need Vitamin B12, and individuals with restricted diets who might lack certain nutrients.

5. Quality and Regulation of Supplements: The quality and composition of supplements can vary, and they are not regulated as strictly as food. It's important to choose high-quality supplements and consult with a healthcare provider or a dietitian.

6. Personalized Nutrition: Everyone's nutritional needs are different, based on factors like age, health status, dietary restrictions, and lifestyle. While supplements can fill nutritional gaps, they should be tailored to individual needs and not used as a substitute for a varied and balanced diet.

In summary, while supplements can play a role in complementing the diet, especially in certain situations, they are not a substitute for a healthy and varied diet. Whole foods offer a rich array of nutrients in forms that the body can readily use, along with other beneficial components that supplements cannot replicate. Consulting with healthcare professionals is advisable for personalized dietary advice and before starting any supplement regimen.

Disclaimer: The information in this FAQ section is intended for general educational purposes only and should not be taken as dietary or medical advice. The comparison between dietary supplements and a healthy diet provided here is based on general guidelines and may not apply to everyone. Individual nutritional needs can vary significantly based on various factors including age, health status, and lifestyle. We recommend consulting with a healthcare provider or a registered dietitian for personalized nutrition advice. Sanozi Natural is not responsible for any actions taken based on the information provided in this section and disclaims any liability for any health outcomes resulting from the use of this information.

Probiotics contain live beneficial bacteria that can be affected by temperature extremes. It's crucial to maintain the right temperature during shipping to ensure their viability and potency.

Any order received after 10 a.m. on Wednesday will be held and shipped the following week, subject to stock availability.

We recommend retrieving your probiotics shipment as soon as it arrives to ensure they are not exposed to uncontrolled environments. However, our packaging is designed to maintain the desired temperature for a limited duration.

Our specialized packaging with ice packs can usually maintain the desired temperature for 24-48 hours. Still, it's always best to store your probiotics in a refrigerator upon receipt.

There might be a minor additional charge for our specialized packaging to ensure the probiotics' safety. This charge will be detailed during the checkout process.

If you suspect that the probiotics might have been compromised, please reach out to our customer service immediately.

Yes, all our shipments come with tracking.

Due to the sensitive nature of probiotics and the extended duration of international shipping, we don't ship internationally to guarantee the product's integrity.

Please contact our customer service right away. We'll assist with replacements or refunds as per our policies.

 Yes, we provide discounts for substantial orders. For more information, please reach out to our sales team. info@sanozinaturals.com.au

We do not accept cancellations, returns, or exchanges for probiotics due to their temperature-sensitive nature. Once the order has been shipped, all sales are final. This policy helps us ensure the safety and integrity of the products for all our customers.

Upon receiving your probiotics, they should be stored in a refrigerator to maintain their efficacy. Follow any additional storage instructions provided on the product label.

Our probiotics are manufactured and packed under strict hygienic conditions. Our facilities adhere to recognized safety standards and undergo regular quality checks to ensure product integrity.

Yes, we offer a subscription service for regular delivery of our probiotics. However, please note that even for subscription orders, we maintain our shipping days from Monday to Wednesday to ensure the product's integrity.

While we prioritize the safety and efficacy of our probiotics by adhering to our standard shipping protocols, we understand that there might be urgent needs. Please contact our customer service team to discuss expedited shipping options.

Eager to receive your products? We understand!

1. Track Your Order:After placing your order online, you can track its status byclicking here.

2. Tracking Number:Your unique tracking number was provided in the order confirmation email you received shortly after your purchase. Simply enter this number on the tracking page to see the current whereabouts of your order.

3. Stock Availability:There might be instances where not all items are immediately available in stock. Should this be the case, our team will promptly get in touch with you to keep you informed. As a result, your order might be delivered in separate parcels. Rest assured, even if your order is split, you won't be charged any additional shipping fees.

Your satisfaction is our priority, and we're always here to ensure a seamless shopping experience. If you have any concerns, please don't hesitate to reach out.

Domestic Delivery (Australia Wide):

• Standard Delivery with Tracking:

  • Duration: 3-14 working days.
  • Price: Calculated at checkout based on weight.

• Express Delivery with Tracking:

  • Duration: 1-8 working days.
  • Price: Calculated at checkout based on weight.

International Delivery:

• Standard International Delivery with Tracking:
  • Duration: 7-30 working days.
  • Price: Calculated at checkout based on weight.

Important Notes:

• Click & Collect: We currently do not offer a Click & Collect service.
• We partner with Australia Post for all our deliveries.
• Please note that same day and next day deliveries are not available at Sanozi Naturals.

For any specific queries or concerns about your delivery, please reach out to our dedicated support team.

Your Order Journey with Sanozi Naturals

1. Order Confirmation: Once you've placed your order, you'll receive an email confirmation detailing the items you've purchased and the total cost.

2. Order Status Updates: We believe in keeping our customers informed every step of the way. As your order progresses, we'll notify you at each key stage:

• Processing: At this stage, our team is hard at work in the warehouse, picking and packing your selected items to ensure they're ready for dispatch.

• Dispatched: Great news! Your order is on the move. It has left our warehouse and is now en route to you.

• Out for Delivery: Exciting times! Your order is with our trusted courier and will soon be arriving at your doorstep.

• Delivered: It's here! Your order has been successfully delivered. This could mean it's either safely placed at your specified location or has been handed over to a neighbor.

Note: If you ever have concerns or need more information about your order's status, don't hesitate to get in touch with our dedicated customer service team. Your satisfaction is our priority!

Understanding Delivery Calculation at Sanozi Naturals

How We Calculate Delivery:

1. We partner with Australia Post to determine delivery charges.
2. The cost is based on your specific location, be it a postcode within Australia or an international country.
3. Once you input your delivery details on our site, our system connects with Australia Post to provide you with an accurate delivery charge.

Viewing Your Delivery Charge: You won't be left in the dark! The calculated delivery fee will be clearly displayed on the checkout screen, ensuring full transparency before you finalize your order.

Questions or Concerns? If you're ever unsure about a delivery charge or have any related questions, please don't hesitate to reach out to our friendly customer service team. We're here to assist!

Order Cancellation Policy at Sanozi Naturals

Speedy Dispatch, No Changes:
At Sanozi Naturals, we pride ourselves on our rapid order processing. This means that once you've placed your order, it swiftly goes into our dispatch system to get to you as soon as possible. Due to this efficient system:

• We cannot make changes to your order details, including the delivery or email address.
• Cancellations of the order or adjustments to the items are not possible post-order placement.

Returns & Refunds:
While we can't adjust or cancel orders once placed, we understand that sometimes you might change your mind. For such instances:

• You have 30 days from the date of purchase to return your items.
• Items can be returned for a refund, in accordance with our return policy.

Questions or Concerns?
We value your shopping experience and are here to help! If you have any queries or need assistance with the return process, please reach out to our dedicated customer service team.

We're extremely sorry for the delay!

We are working hard to process, pack and dispatch your orders as fast as possible. We will keep you informed throughout the process.

If your order still hasn't arrived even after receiving an email to say it is on its way, please contact us via email at info@sanozinaturals.com.au and we will be more than happy to assist you further.

Track Your Sanozi Naturals Order in a Few Simple Steps

Have Your Tracking Number Ready:
When your order was confirmed, we sent you an email which included a unique tracking number. This number allows you to monitor your order's journey from our warehouse to your doorstep.

Here's How to Track Your Order:

1. Locate the tracking number in your order confirmation email.
2. Visit the tracking page of our delivery partner's website.
3. Enter your tracking number in the designated field and hit 'Track'.
4. You'll then be provided with up-to-date information on the location and status of your order.

Didn't Find Your Tracking Number?
If you can't find your order confirmation email or are having trouble tracking your order, please contact us at info@sanozinaturals.com.au, and our team will be happy to assist you.

Absolutely! Here's a more detailed explanation for customers on how to have their orders delivered to their work address:

Getting Your Sanozi Naturals Order Delivered to Your Workplace

Choosing Your Preferred Address:
You are welcome to have your order delivered to your workplace. Whether it's for convenience or any other reason, we're here to make sure your order reaches you seamlessly.

Here's How to Do It:

1. During the checkout process, you'll come across the 'Shipping Address' section.
2. Enter your work address details accurately, ensuring you include any necessary suite or floor numbers.
3. Proceed to the next steps and finalize your order.

A Gentle Reminder:
It's crucial to double-check the address you enter. An accurate address ensures prompt delivery and avoids potential delivery delays or mix-ups.

Need Further Assistance?
If you have any queries or face issues while updating your delivery address, feel free to reach out to our customer service team at info@sanozinaturals.com.au. We're always here to help!

We sincerely apologize for the inconvenience you're facing. At Sanozi Naturals, we prioritize the accurate delivery of your orders, and we're truly sorry that an error occurred in this instance.

If your order was mistakenly delivered to an incorrect address due to an oversight by Australia Post:

1. Immediate Action: We will initiate an investigation with Australia Post to understand the cause of the error and to determine the current location of your package.

2. Resolution: Our team will work closely with Australia Post to rectify the situation. If the package is recoverable, we'll ensure that it is redirected to your correct address as soon as possible. If, for any reason, the package is deemed lost or cannot be recovered, we'll discuss the next best steps with you, which might include re-sending the order or issuing a refund.

3. Stay Informed: We will keep you updated throughout the investigation and resolution process.

4. Preventing Future Errors: We value your feedback and will use this incident to improve our processes and coordination with Australia Post to prevent such mistakes in the future.

Need More Information or Assistance?
Please reach out to our customer service team at info@sanozinaturals.com.au for any further queries or to get an update on the ongoing investigation. We're here to help and ensure you have a satisfactory shopping experience with us.

Yes! Every order above $200 automatically qualifies for free shipping! You don't need to do anything extra.

Q: What happens if I don't collect my parcel from Australia Post or if it's left unattended outside my home? A: At Sanozi Naturals, we prioritize safe and secure delivery. If a parcel is not collected from Australia Post or is left unattended outside your home, please note that Sanozi Naturals is not responsible for any loss or damage that occurs. It's crucial for customers to ensure they collect their parcels in a timely manner and provide a secure location for delivery.

Q: What if my uncollected parcel is sent back to Sanozi Naturals? A: If a parcel is returned to Sanozi Naturals because it was not collected or was undeliverable, the customer will be responsible for the cost of reshipping the item. To avoid additional charges, please make sure your delivery details are accurate and that you collect your parcel promptly.

Q: What should I do if I want to return a product? A: For returns, it's important not to mark the parcel as 'Return to Sender.' Items marked as such are treated as damaged or lost, and the associated costs will be the responsibility of the customer. Sanozi Naturals does not accept 'Return to Sender' items. Instead, please contact our team to organize a return. We will provide you with a return shipping label and guide you through the process.

For any further queries or assistance, don't hesitate to reach out to our customer support team. We're here to ensure your experience with Sanozi Naturals is smooth and satisfactory.