1. Acceptance of Terms

By accessing any part of our Site or using any of our services, you agree to be bound by these Terms. If you do not agree with all the Terms stated here, you should immediately discontinue use of our Site and services.

• You represent that you are at least the age of majority in your state or province of residence.
• If you are under the age of majority, you must obtain permission from a parent or legal guardian to use our Site.

Any new features, tools, or services added to the current Site shall also be subject to these Terms.

3. Use of Website

You agree to use our Site for lawful purposes only and in compliance with these Terms. Specifically:

• No Unlawful Use: You must not use our Site or any content for any unlawful purpose or to solicit others to perform or participate in illegal acts.
• Account Creation: You may need to create a user account to purchase products or access certain features. You agree to provide current, complete, and accurate information.
• Security: You are responsible for maintaining the confidentiality of your account login and password.

We reserve the right to refuse Service to anyone for any reason at any time.

4. Online Store Terms

Our store is hosted on Shopify Inc., providing us with the e-commerce platform to sell our products and services to you.

• Age of Majority: By placing an order, you confirm you are at least the age of majority in your jurisdiction.
• Use of Products: You may not use our products for illegal or unauthorised purposes, including violating copyright or other laws in your jurisdiction.
• Termination for Breach: A breach of any of these Terms may result in immediate termination of your account or services.

5. Products, Pricing, and Availability

• Product Descriptions: We do not guarantee that all product descriptions, images, or any content on the Site are accurate, complete, or error-free.
• Pricing: Prices are subject to change without notice.
• Availability: We reserve the right to limit the sales of our products or services to any person, geographic region, or jurisdiction on a case-by-case basis and to discontinue any product at any time.
• Order Refusal: We reserve the right, at our sole discretion, to refuse or cancel any order. We will attempt to notify you using the contact information provided at the time of order.

6. Returns and Refunds

We want you to be satisfied with your purchase. Please refer to our Returns Policy for the most current details on returning or exchanging products:

• Return Windows and Conditions: Our Returns Policy outlines specific timelines and conditions for returning or exchanging items.
• Australian Consumer Law: Where applicable, you may have rights under the Australian Consumer Law that are not limited by our Returns Policy.

7. Intellectual Property

All content on the Site (including text, images, logos, graphics, and software) is owned or licensed by Sanozi Natural and is protected by copyright, trademark, and other intellectual property laws.

• User Restrictions: You agree not to reproduce, distribute, modify, or exploit any part of the Site or its content without our explicit written permission.
• Feedback: We may use any feedback, suggestions, or ideas you provide to us at our discretion without any obligation to compensate you.

8. Third-Party Tools and Links

We may provide access to third-party tools or links for your convenience. These are provided “as is” without any warranties or endorsements.

• No Liability: We assume no responsibility for any third-party websites or tools, and your use of such is entirely at your own risk.
• Review Policies: Always review the third party's terms and policies before engaging in any transaction with them.

9. User Comments and Other Submissions

By submitting comments, creative ideas, or other materials to us (collectively “Submissions”), you agree:

• We may, at any time, edit, copy, publish, or distribute your Submissions in any medium.
• We have no obligation to keep Submissions confidential or to pay compensation.
• Your Submissions must not violate the rights of any third party or contain unlawful, offensive, or defamatory material.

We reserve the right to remove content that is inappropriate or in violation of these Terms.

10. Privacy Policy

Our Privacy Policy governs the collection and use of your personal information through our store. Please review it carefully to understand how we collect, use, and safeguard your personal information.

11. Errors, Inaccuracies, and Omissions

Occasionally, our Site or Service may contain typographical errors or inaccuracies relating to:

• Product descriptions and availability
• Pricing and promotions
• Shipping charges or transit times

We reserve the right to correct errors, update information, or cancel orders if any related information is inaccurate at any time without prior notice, including after you have submitted your order.

12. Prohibited Uses

In addition to other prohibitions, you agree not to use the Site or its content:

• For any unlawful purpose
• To harass, abuse, insult, harm, defame, or discriminate
• To submit false or misleading information
• To upload or transmit viruses or other harmful code
• To collect or track the personal information of others
• To interfere with the security features of the Site or related websites

We reserve the right to terminate your use of the Service if you violate any prohibited uses.

13. Disclaimer of Warranties

We do not guarantee that your use of the Service is uninterrupted, timely, secure, or error-free. The Service and all products are provided “as is” without any warranties of any kind, whether express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement.

14. Limitation of Liability

To the maximum extent permitted by law:

• Sanozi Natural, including our directors, officers, employees, affiliates, agents, contractors, suppliers, and service providers, shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of any of our services or products.
• This includes (but is not limited to) lost profits, lost savings, loss of data, or any other damages.
• Where specific laws do not allow the limitation of liability, our liability shall be limited to the fullest extent permitted by applicable law.

15. Indemnification

You agree to indemnify, defend, and hold Sanozi Natural and its affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees harmless from any claims, including reasonable attorney’s fees, made by a third party due to or arising out of your breach of these Terms, your violation of any law, or your infringement of any third party's rights.

16. Severability

If any provision of these Terms is deemed unlawful, void, or unenforceable, such provision shall still be enforceable to the fullest extent permitted by applicable law. The unenforceable portion shall be deemed severed, and it shall not affect the validity and enforceability of the remaining provisions.

17. Termination

These Terms remain in effect unless and until terminated by either you or us.

• Termination by You: You may terminate these Terms at any time by ceasing to use our Site.
• Termination by Us: If, in our sole judgment, you fail to comply with any term or provision, we may terminate your access without notice. You remain liable for any outstanding amounts due.

18. Governing Law and Australian Consumer Law

These Terms and any separate agreements under which we provide you services shall be governed by and construed in accordance with the laws of Australia.

• Australian Consumer Law (ACL): Nothing in these Terms is intended to exclude, restrict, or modify any consumer guarantees under the ACL or any other relevant Australian legislation. Certain rights may apply to you, which cannot be limited or excluded by law.

19. Changes to Terms

We reserve the right to update or modify these Terms at any time by posting the revised version on our Site. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Site following any updates constitutes acceptance of those changes.

20. Contact Information

If you have any questions or comments about these Terms or any other policies, don't hesitate to get in touch:

Email: info@sanozinatural.com.au

Last Updated: 25/05/2025